At Aura Studio, customer satisfaction is our priority. We are committed to delivering premium-quality fashion that meets your expectations. Please read our Refund & Exchange Policy carefully before placing an order.
Exchange Policy
We offer product exchanges within 3 days (72 hours) of receiving your order under the following circumstances:
- You received the wrong size, color, or product.
- The item has a manufacturing defect.
- The product was delivered damaged during shipping.
If your request meets the above conditions, our customer support team will review it and guide you through the exchange process.
How to Request an Exchange
To initiate an exchange:
- Contact our customer support within 72 hours of delivery.
- Share your order number.
- Attach clear photos of the product showing the issue.
- Wait for confirmation from our support team before sending the item back.
Exchange Eligibility
To qualify for an exchange, the product must:
- Be unused, unwashed, and unworn.
- Have all original tags and labels attached.
- Be returned in its original packaging.
- Be in the same condition as when it was delivered.
Aura Studio reserves the right to decline exchange requests that do not meet these requirements.
Refund Policy
Aura Studio follows a limited refund policy.
We do not offer refunds for:
- Change of mind
- Incorrect size selection
- Personal preferences
- Color variations caused by screen settings
Refunds are only considered in exceptional cases where:
- The ordered item is out of stock or unavailable after purchase.
- An approved exchange cannot be fulfilled.
- A verified issue has been reviewed and approved by our customer support team.
If approved, refunds will be processed using the original payment method within the applicable processing timeframe.
Product Color Disclaimer
We make every effort to display our products as accurately as possible. However, slight variations in color may occur due to:
- Mobile or computer screen settings
- Photography lighting
- Display brightness and resolution
These minor differences are normal and are not considered product defects.
Order Cancellation Policy
Once an order has been placed and confirmed, it cannot be canceled, modified, or changed.
Please review your:
- Shipping address
- Contact information
- Product selection
- Size and color
before completing your purchase.
Shipping Charges for Exchanges
Customers are responsible for the shipping or courier charges associated with exchange requests unless the error was made by Aura Studio (such as receiving the wrong item or a defective product).
Contact Customer Support
If you need assistance with a refund or exchange, please contact our customer support team with your:
- Order Number
- Name
- Photos of the product (if applicable)
Our team will respond as quickly as possible to resolve your request.